Returns and Refunds

Returns and Refunds

We offer free returns to all orders within the UK.All items must be in their original condition, unworn, with all tags and care labels attached and in the original packaging for your return to be accepted and a full refund to be issued.We reserve the right to send back to you any items returned that do not match this criteria. In that instance, a refund will not be issued. Requests must be made within 14 days of the order being received. Once a return has been received, it will be checked to ensure it meets our return criteria and a full refund will be issued to the same method of payment used when making the purchase. We aim to process all returns and refunds within 14-20 days from when the return is received by us.Please email us at kneeproguards@gmail.com if you want to request an international return.

Item Exchange

Item Exchanges can be offered on any returned/defected items that are eligible for a return. Please return the items you wish to exchange in their original condition, unworn, with all tags and care labels attached and in their original packaging. Upon receipt and confirmation of the return, you will receive an email confirming the exchange and the requested item in the requested size and/or colour will be sent back to you. However, should the return not meet the return eligibility criteria, the items) will be sent back to you and a refund will not be issued.

Order Cancellation

In the event of order cancellation whether by the customer (within the one hour timeframe) or by us, the orders will not be charged. However, you may notice, depending on your payment method, that the amount still shows up as blocked in your account. This may take up to a few working days (depending on your provider) to be released back to you. Any orders can be cancelled within 1h or being placed.